How to use

Earning commission

How is commission earned?

Commission is credited when a purchase is made through a commission link you created or through your My Shop page. The buyer must reach the brand's site through your StylMatch link and complete the purchase for the commission to be recorded correctly.

Is commission confirmed as soon as an order is placed?

No. The amount shown on screen is not yet final. After a commission is recorded, it goes through a review that accounts for cancellations, returns, and exchanges. Only reviewed commissions become available for payout.

How long does it take for a commission to become available?

Approximately 60 days from the order date. This may take longer depending on the retailer's schedule or the status of the order.

Why is a review necessary?

Because the following can occur after an order is placed. The review reflects these changes before the final commission is confirmed.

• Full or partial cancellation of the order
• Full or partial return of items
• Exchange of items
• Payment cancellation or refund
• Cancellation of the retailer's order approval
• Purchase of items excluded from commission

The commission amount changed from what I first saw.

The amount shown initially is an estimate calculated at the time of the order. It may change once partial cancellations, returns, exchanges, or the retailer's final approval are applied.

Orders placed on the same day are being confirmed at different times.

Commissions are reviewed order by order. Even for the same brand on the same day, orders may be confirmed at different times depending on when the purchase was finalised, whether items were returned, and when the retailer transmits its data.

Do international brands take longer to confirm?

Review periods can be longer than for domestic brands, depending on the retailer's approval process and data transmission schedule. If an order still shows as In Review after roughly 60 days, it is likely awaiting the retailer's final confirmation.

Missing orders and commissions

An order was placed but no commission appears.

Order information may not appear immediately after a purchase, as it takes time for the brand or retailer to transmit order data to StylMatch.

If the order is still not visible after some time, please contact us with the following:

• The brand purchased from
• The order date and order number
• The items purchased and the order total
• The StylMatch link that was used

Can an order be missed even though a StylMatch link was used?

Yes, in the following cases. Whether a commission is recognised is determined by the brand's or retailer's final review.

• The purchase was made through a regular link rather than a StylMatch link
• Another affiliate link or advertisement was used before or after clicking your link
• The buyer opened the brand's app separately to complete the purchase
• Cookies or tracking were blocked in the browser
• The purchase was made after the brand's cookie window had expired
• The item purchased is excluded from commission
• A coupon or discount code not recognised under the brand's policy was used

Does a commission still apply if the buyer does not purchase immediately?

Each brand sets its own cookie window for recognising purchases after a click. Even within that window, an order may not be attributed to StylMatch if the buyer passed through another affiliate link, advertisement, or coupon site in between.

Does a link to a sold-out product still earn commission?

If the buyer reaches the brand's site through your link and purchases a different item, a commission may still be earned depending on the brand's criteria. Coverage and eligibility periods vary by brand, and commission is not guaranteed on every order.

Cancellations, returns, and exchanges

If an order is cancelled, is the commission cancelled too?

If the entire order is cancelled, the commission from that order is cancelled as well.

What happens if only some items are returned?

The commission is recalculated based on the items retained. As the value of returned items is removed during the review, the final amount may be lower than the amount first shown.

What happens to commission when an item is exchanged?

This depends on the exchange method and the retailer's order handling. If the original order is cancelled and processed as a new order, the original commission may be cancelled or reapplied against the new order.

The buyer completed a return but the commission is still showing.

It can take time for the retailer's return information to reach StylMatch. Once the review is complete, the commission is adjusted to reflect the final order status.

Purchases

Can I buy through my own links?

Whether self-purchases are recognised depends on each brand's and retailer's policy. Commission may be cancelled if you purchase through your own link at a brand that restricts self-purchases, so please check the brand's terms beforehand.

Can family or friends purchase through my links?

Commission may be earned when family or friends make a genuine purchase through a StylMatch link. However, irregular or repeated purchases, and purchases made with the intention of cancelling, may have their commission cancelled during the retailer's review.

Can discount coupons be used alongside StylMatch links?

Official discount codes and promotions offered by the brand can often be used together. Some coupons are excluded from commission, and codes provided by other affiliate channels or coupon sites may cause the order to be attributed to that channel instead.

Payouts

The amount shown differs from what was deposited.

Individual creators in Korea are subject to 3.3% withholding tax on the requested amount. Please also check your requested amount, previous payout history, and settlement details for any discrepancies.

I requested a payout but have not received it.

Please check the following first.

• Whether the payout request was submitted successfully
• Whether the requested earnings were in an Available state
• Whether you have submitted your ID and bankbook copies
• Whether your registered account matches your creator details
• Whether the payout date falls on a public holiday

If you still have not received payment after checking, please send us your request date and requested amount.

Can I cancel or change a payout request?

Once a request has been submitted, cancellation or amendment may not be possible depending on the processing stage. If a change is needed, please contact us as soon as possible.

Contacting us

Including the following information will help us resolve your enquiry faster.

Missing order enquiries — creator account email, brand name, order date, order number, order total, items purchased, the StylMatch link used, and your order confirmation or receipt

Payout enquiries — creator account email, request date, requested amount, registered account holder's name, and details of your enquiry

💌 StylMatch Creator Team — jade@stylmatch.com

Please note

• Commission rates and eligibility conditions vary by brand and retailer.
• Earnings shown immediately after an order are estimates and may change during review.
• Final approval of an order and confirmation of commission are determined by the brand's or retailer's review.
• This guide will be updated if our operating policies change.